Shipping Policy
Order Processing Time
We aim to process and ship orders within 1-3 business days, excluding weekends and holidays. Please note that, during peak seasons or promotional periods, slight delays may occur without notice.
Shipping Time
Once shipped, U.S. orders usually arrive in 2-5 business days, as do some worldwide orders with our new international facilities. Other international orders may take the standard 10-15+ business days, up to 30 days due to customs processes and factors beyond our control. For your order's specific shipping details, you can email us!
Package Refusal
Should a package be refused for any reason, please note that a refund will not be given.
VAT/Import Tax
Some orders may qualify for VAT, but most do not. It's beyond our control and is the buyer's responsibility to pay if applicable.
Missing Package
If you suspect your package is missing, please:
- Verify Delivery Address: Double-check the shipping address for accuracy, as stated in your order email confirmation.
- Check Tracking: Use the tracking number to monitor your package's progress.
- Contact Carrier: If the package is marked delivered but not received, contact the carrier to inquire and file a claim if needed.
- Reach Out to Us: Contact our customer support with missing package details; we'll investigate and assist in resolving the issue.
Please Note: Once a package is confirmed as delivered by the carrier, we can't be held responsible for its loss. We'll do our best to assist and provide necessary support during the resolution process.